CLM Magazine

DEC 2017

Claims Management Magazine informs and educates claims, risk, and litigation management professionals on the news, trends, products and services that lead to the efficient, cost-effective resolution of property & casualty claims.

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4 CLM MAGAZINE DECEMBER 2017 EXECUTIVE EDITOR Eric Gilkey MANAGING EDITOR Phil Gusman CONTRIBUTING EDITOR Taylor Smith ART DIRECTOR Jason T. Williams EDITORIAL Eric Gilkey at or 513-273-8025. REPRINTS For reprints and licensing, please contact Harry Rosenthal at harry.rosenthal@ or 859-261-1256. CHIEF EXECUTIVE OFFICER Adam Potter EXECUTIVE GROUP PUBLISHER Harry Rosenthal PUBLISHER Bryan Pifer ADVERTISING Harry Rosenthal at harry.rosenthal@ or 859-261-1256. Bryan Pifer at or 513-444-4560. DECEMBER 2017 • ISSUE 12 • VOL. 1 CLM Magazine is published monthly and covers news and topics of interest to insurance claims, risk, and litigation management professionals. Copyright © 2017 by the CLM. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior written permission of the CLM. The views expressed in the articles are solely those of the authors and do not necessarily reflect the views or opinions of the CLM or the companies in which the authors are employed. A publication of December is always a great time for reflection, of considering the gifts we've been given and those that we wish to bestow. With that in mind, I would be remiss if I didn't immediately thank all of those CLM members and fellows who contributed to making it a very successful first year for CLM Magazine. We were excited to "launch" this publication a year ago, a term I use loosely since the magazine was really the result of merging two well-established and successful publications—Litigation Management and Claims Management magazines—into one, but it's been no less thrilling to see the magazine mature with each issue. Your individual insights and contributions serve the greater whole, and the commitment from our local chapters and committees/communities to deliver excellent collaborative, educational content makes the publication more than just an association magazine; it's a publication that guarantees an industry of insurance claims, risk, and litigation FRONT DESK professionals stay up to date on the issues and topics that matter most to them. Outside of the magazine, watching our ClaimVets program morph into a fundraising powerhouse called the CLM Foundation has been one of my proudest accomplishments of 2017. No longer strictly focused on finding veterans who are looking for a career in insurance and providing them with training—although that remains a big emphasis—the CLM Foundation (and its driven board of insurance and risk executives led by The Wendy's Company's Bob Bowman and Comcast NBCUniversal's Deborah Saunders) have been able to bring in $75,000 in funding for our three charities this year: Darkness to Light, Kids' Chance of America, and The Honor Foundation. Learn more about them and how your donations will impact each significantly on page 22. Thank you for your commitment to CLM and for making us the best in every way when it comes to giving back. I look forward to more exciting and rewarding projects in 2018! Adam Potter CEO, CLM What a Year

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